Account Manager

Role Purpose

Due to growth in our client base, we have an exciting opportunity for an Account Manager to partner with our new clients and achieve their fundraising goals. 

The successful candidate will be the quarterback for the work we do for assigned clients—spanning multiple projects, interfacing with internal delivery teams, senior leadership and directly with clients—to ensure that they and we stay on strategy, on task and on time. You’ll be part of a small but growing team that is nimble, quick, collaborative, inventive and smart, working on solutions that directly address the challenges of healthcare philanthropy. 

About you

You have:

• 2-4 years relevant experience at a fundraising or marketing agency experience (preferred), with the proven ability to work across multiple clients and projects 
• Demonstrable experience and understanding of marketing principles and techniques 
• Excellent oral and written communications skills; excellent attention to detail a must 
• Proven ability to multi-task and desire to work to a high-degree of exactitude in a fast-paced environment 
• Experience working with Microsoft Office Suite, project management tools like Wrike, Trello, Asana, Workfront, etc., and common messenger apps like Slack, Google Chat, MS Teams, etc. required 
• A desire to find better, more efficient and more successful ways of doing things 
• An interest in working in the healthcare marketing and fundraising industry 

You are:

• Proactive, self-directed, motivated, and able to work independently 
• Calm, confident and unflappable
• Able to take direction and operate with a sense of urgency 
• Self-aware and understanding of how to behave professionally, collaboratively and cooperatively across different levels of management 
• Looking for an opportunity to grow, learn and make an impact in your next role 

What you’ll be doing

You’ll be the driving force between every key project and deliverable DHS delivers for your assigned clients.

Fundraising Strategy: (20%)

• Support the development of annual fundraising plans from scopes of work and translate them into individual projects and campaigns 
• Enable tracking and measurement of communications journeys for priority audiences  
• Develop insights from performance reports and turn them into strategic and tactical plans for clients’ fundraising programs and campaigns 

Account Management: (40%)

• Establish and maintain relationships with appropriate internal and external stakeholders 
• Provide regular project status updates to Account team members at internal check-ins 
• Facilitate agendas and notes for client-facing check-ins 
• Lead client-facing check-in calls  
• Proof and QA communication deliverables including emails, direct mail letters, quizzes, polls, surveys, printed materials, landing pages and presentations using platforms like Constant Contact, Riddle and WordPress 
• Support miscellaneous administrative tasks including meeting scheduling and managing internal processes 

Project Management: (40%)

• Develop tasks, responsibilities, timelines and dependencies using project management tools (i.e., Asana, Workfront, etc.)   
• Coordinate and manage project deliverables and processes  
• Create, manage and update project plans, content calendars, copy and creative assets, and campaign reports  
• Analyze project progress and when necessary, adapt scope and timelines to ensure delivery and adherence to project requirements 
• Coordinate internal delivery teams including copywriters, designers and front-end developers to ensure projects remain on timelines and budget 
• Work closely with the Account and Delivery teams to identify, address and resolve any issues, bottlenecks or conflicts that arise during project execution 

About DHS

Digital Health Strategies (DHS) is a digital-first data and technology-enabled fundraising and marketing agency raising vital revenue for some of the largest and most respected health systems in the country. 

Headquartered in Washington, DC., we develop programs across the continuum of care that help patients find the right care at the right time, keep health plan members healthy, enable physicians to work more efficiently and cultivate donors to raise funds that support clinical excellence and access to care. We’re a leading firm in the expanding $200 billion digital health market.  

Our clients include some of the largest and most prestigious health systems in the country: CommonSpirit, Providence, Hackensack Meridian Health, Geisinger, and Roper St. Francis. 

To apply

Please submit a resume and cover letter by clicking below or emailing contact@digitalhealthstrategies.